Privacy Policy

Privacy Policy
Effective Date: January, 2024

Thank you for choosing Another Path Psychotherapy. Protecting your privacy and maintaining the confidentiality of your personal information is central to our values and practice. This Privacy Policy outlines how we collect, use, and protect your information, in compliance with Ontario’s Personal Health Information Protection Act (PHIPA) and the guidelines of the College of Registered Psychotherapists of Ontario (CRPO).

What is Personal Information?

Personal information includes details that can identify you, such as:

  • Name, address, phone number, and email address

  • Health history and any personal information relevant to your care

  • Payment information (e.g., credit card details or insurance information)

  • IP address or other technical details collected during website use

This does not include publicly available business information, such as your professional title or work address.

How We Collect Personal Information

We collect personal information through the following methods:

  • Directly from you during your interactions with us (e.g., registration forms, therapy sessions, email correspondence).

  • From online forms and booking systems, including the Jane app.

  • Automatically through cookies and analytics tools when you visit our website.

Why We Collect Personal Information

We collect personal information to:

  • Provide psychotherapy services tailored to your needs

  • Schedule and manage appointments

  • Process billing and insurance claims

  • Communicate with you about your care

  • Comply with regulatory and legal obligations

  • Enhance your online experience through website analytics

We only collect information necessary for these purposes and will not use your personal information for any other reason without your explicit consent.

How We Use the Jane App

At Another Path Psychotherapy, we use Jane, a secure and PHIPA-compliant platform, to manage client records, appointments, and billing. Jane ensures that your personal information, including health details and payment records, is encrypted and stored securely.

For more information about Jane’s privacy practices, please visit their Privacy Policy.

How We Protect Your Information

We are committed to safeguarding your information through:

  • Encrypted storage of electronic records in secure systems, including the Jane app

  • Secure payment processing

  • Regular audits and adherence to PHIPA and CRPO standards

Access to your information is strictly limited to authorized personnel who need it to provide services.

Your Rights

As a client, you have the right to:

  • Access your personal health information and request corrections

  • Know how your information is being used

  • Withdraw consent for non-essential uses of your data

To exercise these rights, please contact us at info@anotherpath.ca.

Third-Party Services and Online Privacy

In addition to the Jane app, our website uses third-party tools, such as Google Analytics, to improve user experience. These tools may collect non-identifiable technical data, such as:

  • IP addresses

  • Browser type and device information

  • Website usage patterns

This information is used solely to enhance functionality and will not be shared for marketing purposes without your consent.

If you’d prefer to disable cookies or tracking, you can adjust your browser settings. Note that this may affect website functionality.

Direct Billing (Offering soon)

If you consent to direct billing, we will collect and share limited information with your insurance provider to process claims on your behalf. This may include your name, date of birth, and relevant health details. Please ensure your Jane account is updated with accurate insurance information.

Retention of Records

In compliance with CRPO guidelines, we retain client records for 10 years after the last appointment (or 10 years after a client turns 18 for minors). After this period, records are securely destroyed.

Data for Children

Our services are not designed for children under the age of 16 without parental or guardian consent. If we inadvertently collect information for a minor without proper consent, we will delete it immediately upon discovery.

Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on our website with the updated "Effective Date." By continuing to use our services, you agree to the updated terms.

Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Another Path Psychotherapy
301 Metcalfe Street, Ottawa, ON K2P 1R9
343-313-1250
info@anotherpath.ca